Our Story

Built One Customer at a Time

At Schall & Young Heating & Cooling, our story begins long before the company was founded.

Bill Young discovered his passion for HVAC at just 14 years old, helping his father at the family business, Armor Heating & Cooling. What started as after-school work quickly became a lifelong career.

After graduating from Canisius College with a bachelor's degree in Business, Bill returned to the family business full-time. He spent seven years as an installer before moving into the service department, where he gained hands-on experience diagnosing and repairing heating and cooling systems. As his career progressed, he expanded his expertise into project management and sales, giving him a well-rounded understanding of every aspect of the HVAC industry.

Bill then spent 11 years with Northeast Mechanical, specializing in both residential and commercial sales. While he valued the experience, he knew his heart was in the family-business approach—building lasting relationships with customers through honest service and quality workmanship.

In 2013, Bill and his wife, Sue, purchased Greg Schall Heating & Cooling, and on January 13, 2013, Schall & Young Heating & Cooling officially opened its doors.

The company began in the Young family's home, where the business was built one customer at a time through hard work, honesty, and word-of-mouth referrals. Today, we're proud to serve Western New York from our office at 5833 Camp Road, while staying true to the same family values that started it all.

Over the years, many family members and lifelong friends have been part of the Schall & Young team. Today, the next generation is helping carry the business forward. Sue manages the office alongside their daughter, Abby, who handles office administration and customer service. Their son, Henri, works in both service and installation while learning the project management side of the business.

Thank you for trusting our family to keep yours comfortable.